I was at the bank briefly before joining Endowus, driving accessibility of financial literacy and improving discovery to retirement adaquecy. My last project involved working on the journey to improve Singaporeans' journey to discovering their financial reality in the digibank app.
I went to work at Intelllex as the sole product designer. Intelllex is known for incorporating knowledge graphs into search and classification so that firms can utilise its institutionalised knowledge meaningfully. I was hired to run the research and design efforts to uncover and sharpen user needs, clarify product strategies, co-ordinate engineering efforts to create a search experience tailored for lawyers to accelerate legal research work.
In 2018, I joined Red Badger as a product designer, an independent digital consultancy in London. I worked closely with product owners, engineers and delivery leads to bring our clients onboard with our great processes that include being laser focused on our clients’ needs, iterative, delivering good quality software and turning the traditional consulting model on its head. I was also involved in our internal Social Value Task Force set up to work on open-source and community-serving projects.
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While studying a UX Immersive programme in London, it has given me space to work on a few projects that hone in on my understanding of user-centred design. Here are some of the case studies summarising my sketches, iterations and research:
Before navigating the product design world, I was hired as a branding designer at a local brand consultancy, Tangible. We're responsible for creating brand narratives for a range of marketing communications and I've had the pleasure to work with strategists and other designers in digging deeper into different mediums and touchpoints. Projects I've worked on include lyf by Ascott, Imperial Harvest, and more:
GESS was passionate about communicating its European roots in its new campus at Dairy Farm. While we had the opportunity to influence its interior design, marketing communications and verbal identity, we had the privilege of conducting a digital audit and focus groups with parents, students and the staff and listened closely to what makes GESS unique. We brought in the themes of 'open dialogue' and progressiveness into the look and feel of the communications internally and externally.
While conducting focus groups and contextual inquiry in Enabling Village in Singapore, the one-stop place for people with disabilities to access resources and employment opportunities, I was inspired by the social element in the environment. While developing a system for its communication, the vision was to inject positivity and creativity back into the space. These graphics were further implemented in some of their signage and wayfinding in the space.
Through the app, we were looking at how can convey the brand's proposition of 'being hassle-free', all-inclusive service packages so the customers to choose the plan that suited their mobility needs best. While working on this branding project, I was able to experiment with communicating in wireframes to the clients so they understand where we can leverage the brand messages clearer while facilitating the users to progress with their journey to book a car.